Privacy policy
Last updated: June 2026
PRIVACY POLICY
At SONIOX, your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit trysoniox.com or make a purchase.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
- Full name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed securely — we never store card details)
- Browser type, IP address, and device information
- Pages visited and time spent on our website
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to customer service inquiries
- Send marketing emails if you have opted in
- Improve our website and customer experience
- Comply with legal obligations
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and fulfilling orders, including:
- Shopify (e-commerce platform)
- Payment processors
- Shipping and logistics partners
- Email marketing platforms
These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.
4. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our website. You can disable cookies in your browser settings at any time, though this may affect certain features of the website.
5. Email Marketing
If you subscribe to our emails or opt in at checkout, we may send you promotional content, product updates, and exclusive offers. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly at hello@trysoniox.com.
6. Data Security
We take the security of your personal information seriously. Our website uses SSL encryption to protect data transmitted between your browser and our servers. Payment information is processed through secure, PCI-compliant payment gateways and is never stored on our servers.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Lodge a complaint with a data protection authority
To exercise any of these rights, contact us at hello@trysoniox.com.
8. Third Party Links
Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.
9. Children's Privacy
Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Your continued use of the website after changes are posted constitutes your acceptance of the updated policy.
11. Contact
If you have any questions or concerns about this Privacy Policy, please contact us at:
SONIOX 1622 Hackamore Rd Oceanside, CA 92057 United States hello@trysoniox.com trysoniox.com